Responsibilities:
? Process employee reimbursement workflow according to system set up
? Ensure all transactions and TERs are processed with efficiency and quality according to predefined standard work processes and travel policies
? Handle and take ownership of queries from employees in a timely manner and escalate where appropriate, with the following performance standards:
o All emails are replied within 1 working days.
o All calls are replied within 1 working days.
? Act as Bank Program Administrator for entities in scope and support accordingly
? Work with IT and Bank closely to resolve credit card related issues if any
? Perform timely reconciliations for key accounts and ensure all outstanding items are followed and escalated timely with no unreconciled accounts
? Provide trainings to employees whenever needed
? Highlight “Issue Founds” during TER sample check to business or management when needed
? Be familiar with internal control and TER related policies and ensure all process and procedures are strictly followed, provide supports to auditors when needed
? Provide supports to team leader to continuously improve travel expense reporting process efficiency and productivity
? Maintain good customer service mindset and provide on-time support to business when necessary
? Other ad-hoc tasks relating to payables


Qualifications:
? Minimum requirements:
o Bachelor degree
o 1-2 years of previous working experience in Travel Expense Reports field